Terms of Service

Acceptance of Terms

By accessing or using this service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

For billing questions, see Refund Policy, Automatic Renewal, and How to Cancel.

Description of Service

We provide AI content creation and editing through the tools and models currently available on this website. Features that have not been released are not included in the available service or in a purchase. Motion Sync and Lipsync are not currently available. We may modify, suspend, or discontinue any part of the service, with reasonable notice where possible.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.

Acceptable Use

You agree not to:

• Violate any applicable laws or regulations.
• Infringe on the intellectual property or other rights of any party.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with or disrupt the integrity or performance of the service.
• Use the service to send spam, malware, or other harmful content.

Prohibited content categories

This policy applies to prompts, uploaded references, and content generated, stored, or shared through our service, including images, video, audio, and text. The following seven categories are prohibited:

1. Pornography / NSFW: pornographic or sexually explicit content, depictions of sexual acts, sexualized nudity, and fetish content. This prohibition applies even if all depicted people are adults, consent, or are fictional. We do not offer an adult-content exception or an age-verification route to generate it.
2. Violence / gore: graphic violence, gore, mutilation, torture, or content depicting, promoting, or facilitating violent abuse. Threats of violence, glorification of terrorism or mass violence, and instructions for violent wrongdoing are prohibited.
3. Hate speech: content that attacks, dehumanizes, or promotes discrimination, hostility, or violence against people on the basis of characteristics such as race, ethnicity, nationality, religion, disability, sex, gender identity, or sexual orientation.
4. Child unsafe content / CSAM: sexual, exploitative, abusive, or otherwise unsafe content involving anyone under 18, including synthetic depictions; our zero-tolerance rules below apply.
5. Non-consensual intimate imagery / NCII: intimate or sexualized content involving an identifiable person without their explicit consent, including nudification and intimate deepfakes.
6. Deepfakes / impersonation: deceptive impersonation of a real person, brand, or organization, fraudulent endorsements, or misuse of another person's face, likeness, or voice to deceive or harass.
7. Intellectual-property infringement: content that infringes copyright, trademarks, or other protected rights, including unauthorized use of protected material or misleading imitation of a brand.

Do not evade safety checks through obfuscation, coded language, or jailbreak instructions. The consent and photo-authorization provisions below do not create exceptions to these prohibited categories.

Child safety: zero tolerance

Uploading, requesting, generating, sharing, or distributing sexual, exploitative, abusive, or otherwise unsafe content involving minors is strictly prohibited. This includes child sexual abuse material, sexualized depictions of anyone under 18, grooming, and synthetic or AI-generated versions of such content. We apply a zero-tolerance policy to these violations; a fictional subject or a claim of consent does not make prohibited content acceptable.

Consent, intimate content, and impersonation

Do not upload or generate non-consensual intimate content, including sexualized edits, nudification, intimate deepfakes, or content depicting an identifiable person in a sexual context without that person's explicit consent. Do not use a person's face, likeness, or voice to impersonate them, misrepresent their identity or endorsement, deceive others, commit fraud, or harass them. This applies to inputs, prompts, and generated images, audio, and video.

Authorization for real-person uploads

For any feature accepting real-person photos, you must be the person pictured or have that person's explicit, informed consent to upload the material and process it with AI for the intended use. If a photo contains multiple identifiable people, obtain consent from each of them. Permission to possess or download a photo is not sufficient authorization to upload or transform it.

You must also have the necessary rights to use the photo itself, respect any limits on the person's consent, and stop using material if authorization is withdrawn. We may request evidence of authorization and restrict or remove material that cannot be supported. These requirements do not override the child-safety or non-consensual-content prohibitions above.

Prompt screening and its limits

Our image and video generation workflow requires a server-side Waffo Prompt Screening check before a prompt is submitted to the generation model. The prompt text is sent to Waffo for that check. Only an explicit allow decision permits generation; blocked or review-required requests, unavailable checks, and invalid responses do not proceed or consume generation credits/free submissions. A review-required request is not automatically queued for generation; keep the prompt and contact support or retry later.

Prompt screening is an additional safeguard, not a guarantee that every unsafe input or output will be detected. It does not itself review uploaded reference media or generated images/videos. Users must follow this policy for those materials as well; the reporting and enforcement process below remains available.

Reporting, response times, and enforcement

Report unsafe content or a consent/impersonation violation to support@sheru-bhai.com. Include the relevant page URL or generation/task ID, a short description of the issue, and a contact address for follow-up. A person depicted in the content, or their authorized representative, may request a review or removal. Do not attach or forward illegal explicit material; provide a reference and a description instead.

• Urgent safety reports: reports involving child safety or non-consensual intimate content are prioritized, with a target of an initial review within 24 hours of receipt. Where an immediate safety risk is substantiated, we will promptly restrict access to the reported material or the responsible account while investigating.
• Other reports: we aim to acknowledge receipt within 2 working days and provide an outcome or substantive update within 7 working days. Working days mean Monday through Friday.
• Complex cases: if more evidence or additional time is needed, we will explain the reason and give the reporter a revised timeline. These are response targets, not a promise of continuously staffed, 24-hour customer service.

Depending on the verified violation, we may remove or restrict content, limit uploads or generation, warn the user, or suspend or terminate the account. Serious child-safety violations are grounds for account termination. We may preserve relevant evidence and make reports to competent authorities when legally required. Users may appeal a decision by replying to the notice or contacting the same email with supporting information. An appeal does not authorize continued prohibited use.

Payment and Billing

Before you pay, checkout identifies the product, price, currency, applicable taxes, included credits or access, and whether the payment is one-time or recurring. Paid purchases are billed in advance. You must provide accurate billing details. A preview, unreleased feature, or planned model is not included in a purchase unless expressly stated.

Payments are processed by the provider identified at checkout and on your receipt. Where that provider is the merchant of record, its buyer terms also apply. These Terms do not reduce that provider's applicable buyer protections or your mandatory consumer rights.

Automatic Renewal

• A monthly, annual, or other plan expressly sold as a recurring subscription renews automatically for the interval shown at checkout until cancelled. Confirming that purchase authorizes the disclosed recurring charges to your selected payment method.
• The recurring price, interval, and any trial end date and subsequent charge must be disclosed before purchase. We will notify you before a price change applies and obtain any consent required by applicable law or the payment provider.
• One-time credit packs and purchases labelled one-time do not automatically renew. Creating an account or viewing a preview does not start a paid subscription. If a trial converts to a paid subscription, cancel before the disclosed deadline to avoid that charge.

How to Cancel a Subscription

You may request cancellation at any time:

1. Account: sign in, open Settings → Billing, select the subscription, choose Cancel subscription, and complete the confirmation. Check the resulting status. If this option is unavailable or an error occurs, contact support.
2. Provider portal: use the subscription-management link in your receipt or order confirmation, where available, and complete its cancellation process. Waffo's Buyer Terms require cancellation through its Buyer Portal at least 48 hours before the current billing period ends for Waffo-processed subscriptions.
3. Support: email support@sheru-bhai.com with the subject Subscription cancellation, your account email, and the order or subscription number. Identify the subscription to cancel. Send the request before renewal and allow for the provider's processing deadline; for Waffo orders, allow at least 48 hours. Contact us promptly if you cannot access either interface.

Cancellation stops future automatic renewals once accepted by the payment provider. Its effective date and remaining access depend on the provider and plan: some channels cancel immediately, while others schedule a later date. Review the confirmation before proceeding, or ask support to clarify the timing. Keep the confirmation and contact us about any inconsistent later charge.

Cancellation does not itself refund a completed payment or extend credit expiry. Uninstalling an app, stopping use, deleting files, or requesting account closure does not replace subscription cancellation. Refunds are handled separately below.

Refund Policy

Refunds are reviewed manually against the order, delivery, usage, and applicable provider terms. A request is not automatic approval. You may request a refund for:

• a verified duplicate, mistaken, or unauthorized charge;
• paid credits or access that were not delivered and cannot be restored;
• a confirmed technical defect or material failure to provide the paid service as described that cannot be resolved; or
• another circumstance requiring a refund under applicable law or the payment provider's buyer terms.

A verified overcharge is eligible for a refund of the excess amount. An undelivered purchase that cannot be restored is eligible for a refund of the affected purchase. For a partially affected order, we review the affected portion and service already supplied. Where applicable, approval and execution follow the merchant of record's process.

Successfully used credits, completed digital outputs, and service already supplied are generally not refundable solely because you change your mind, stop using the service, or prefer a different creative result. Cancellation does not automatically entitle you to a refund for an unused subscription period. These limitations do not exclude remedies for confirmed defects, non-delivery, erroneous charges, or non-waivable consumer rights.

Credit restoration is separate from a cash refund. A failed generation qualifying for credit restoration returns credits to your website account under the task rules; it does not return money to a card or bank account. Contact support if credits remain missing or a paid feature cannot be supplied.

Request Process and Time Limits

Email support@sheru-bhai.com with the subject Refund request. Include your account email, order or subscription number, payment date, amount and currency, reason, and any relevant task ID or error details. Do not send passwords, full card numbers, or card security codes.

Submit the request promptly after discovering the issue. For Waffo-processed orders, its Buyer Terms allow requests within 120 days of product delivery, including through its Buyer Portal or customer service. For other orders, the provider's disclosed request process and time limits apply. Any longer mandatory period or additional consumer right remains available.

We may request information needed to verify the charge or delivery issue and will communicate a decision or any further information needed. Approved refunds are returned through the original payment method. The same amount cannot be refunded twice through separate channels. Waffo's Buyer Terms provide for processing an approved refund within 14 business days of approval. Other providers' processing estimates appear in the refund confirmation; banks and payment methods may take additional time to post a refund.

Contact support@sheru-bhai.com about a billing dispute or an incorrectly applied cancellation. This does not limit your provider's dispute process or statutory remedies. For a Waffo order, see the applicable Waffo Buyer Terms.

Intellectual Property

The service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

Termination

We may suspend or terminate access if you violate these Terms. To request account closure, contact support@sheru-bhai.com from your registered email. Cancel a paid subscription separately and keep its confirmation; requesting account closure does not itself confirm cancellation or a refund.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the service.

Changes to These Terms

We may modify these Terms at any time. We will notify users of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact

For customer service or questions about these Terms, contact support@sheru-bhai.com. For unsafe-content reports, use the reporting instructions and response targets above.